Nintendo leverages Microsoft Teams for new Switch concierge service
Nintendo leverages Microsoft Teams for new Switch concierge service
The Nintendo Switch Concierge service takes a tried-and-truthful public health thought, and applies it to gaming consoles. Instead of waiting until your Switch breaks before calling client support, Nintendo is at present encouraging recent console buyers to set upward one-on-one calls to acquire how to use the Switch properly in the commencement place. It's the "preventative care" arroyo, but for the globe of panel gaming. Interestingly, the Nintendo Switch Concierge service will besides leverage Microsoft Teams for video meetings – not the first fourth dimension Nintendo has fabricated utilise of Microsoft's services.
Data comes from the official Nintendo website, which at present has a "Nintendo Switch Concierge" subsection. The service is open up to all "recent" Switch owners ("recent" is not defined, so you're on the honour system), and setting upward an engagement is a straightforward process. First, you pick a topic yous'd like to discuss: Nintendo Switch 101, Games (Getting Started), Games (What to Play Adjacent), Security and Privacy, Nintendo Account or Customization. And then, you pick an open spot on a digital calendar and schedule a 30-minute appointment with a Nintendo representative. When the time comes, the 2 of yous chat via a Microsoft Teams video call.
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This service might not sound terribly interesting to people who already follow Nintendo Switch minutiae online. After all, this isn't an opportunity to sit down with developers or Nintendo'south senior staff – it'due south essentially a rubber tech support call. But call up that Nintendo targets new and casual gamers in addition to the cadre crowd, and sitting downward with a real person for half an hour could seriously demystify how to gear up a arrangement, how to choose the right games and how to keep an online account secure.
As to whether it's especially interesting that Nintendo is using a Microsoft service for the Switch Concierge Service, that depends. Nintendo has worked with Microsoft in more substantial ways before, including a Switch versions of Minecraft and the Ori games. Microsoft Teams, forth with Zoom and Google See, is a major video meeting platform, and information technology'due south probably easier for Nintendo to apply an existing service that to develop something in-house.
In any case, if you use the Nintendo Switch Concierge service, there are a few caveats to go along in mind. First, Nintendo representatives tin generally but talk over the topics listed to a higher place. You tin can't annoy them most when you lot favorite graphic symbol will be in Boom Bros., or why the Switch Online choice is routinely so disappointing. Appointments are on a first-come, first-served footing, then if they're all booked up, you'll have to wait for the next round. You tin can schedule only i session; afterward that, it's someone else's plough. Finally, you must be at to the lowest degree 18 years erstwhile and live in the United States.
On the bright side, though, Nintendo volition non record the calls or share your information in any fashion, and so yous don't need to worry near your gorgeous mug showing up in a future advertisement for the platform.
Source: https://www.tomsguide.com/news/nintendo-switch-concierge-service
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